FSA-eligible support

1. FSA Disclaimer

Some FSA plans may require pre-approval of your standing desk purchase, so you should contact your plan administrator for more information on how to acquire appropriate documentation. You may need to request a “letter of medical necessity” from your doctor recommending a FlexiSpot Sit-Stand Desk Converter to treat your specific back pain condition and submit that to your HSA/FSA plan administrator. This letter informs your plan administrator that the Sit-Stand Desk Converter or Height-Adjustable Standing Desk is intended for medical purposes rather than personal use. Keep a careful record of all documentation including the approval to purchase the Sit-Stand Desk Converter or Height-Adjustable Standing Desk from your plan administrator.

FlexiSpot is not responsible for approving or verifying the prescription for your purchase and assumes no responsibility in the event of an audit or penalty for an unauthorized medical expense. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal, medical or accounting advice.

At Flexispot.com, all of our sit-stand desk converters and height-adjustable standing desks require an FSA-eligible prescription from your doctor. If you purchased a standing desk and failed to provide your FSA provider with a prescription dated before the time of your order, we cannot consider it a properly-filed claim. If this is the case, and you’d like a refund, you can return the product via our normal return process.

 

2. Questions customers frequently ask include:

How do I use FSA to Purchase a Sit-Stand Desk at FlexiSpot.com?

Under the flexible spending account, ergonomic items are eligible with a Letter of Medical Necessity (LMN). Since these items are designed to help reduce physical stress or relieve the pain of an existing injury, like back pain associated with spinal problems, your doctor or chiropractor can provide a Letter of Medical Necessity.

 

What are the steps of purchasing my standing desk (using FSA-eligible with prescription)?

1. Choose the appropriate standing desk at Flexispot.com. Know that an LMN will be required, so ensure you are looking for the best desk to satisfy your medical condition.

2. Approach your primary care physician or chiropractor about obtaining a Letter of Medical Necessity. This will be important when submitting a claim to your plan provider.

3. Purchase the desk directly from Flexispot.com.

-Select the standing desk and add it to the online shopping cart.

-Proceed to Checkout.

-Fill in your shipping info. If you are in the contiguous 48 states, shipping is free.

-Create your secure account and fill in your personal data, shipping address, and billing information. FlexiSpot accepts all major credit cards as well as PayPal. If qualified, you can select the financing option.

-Place Order.

4. After payment, it’s time to get reimbursed.

-You will need your receipt from FlexiSpot and your LMN from your doctor.

-You may also need an Explanation of Benefits (EOB) from the insurance company. This will show that your purchase was not covered by your insurance.

-You will need a claim form to fill out. You may have some from your welcome packet when you signed up for your FSA, otherwise your plan administrator should have some. You can always visit the website of your FSA provider to obtain claim forms.

-Complete the claim form and submit it along with all the required paperwork to the address on the claim form.

NOTE: Reimbursement methods vary. Some FSA administrators allow online submission while others have only mail-in options. You may receive a check in the mail or direct deposit depending on how your account is set up. Reimbursement occurs generally within 10-14 days.

You may also be eligible to be reimbursed mileage for your doctor visits.

 

Can I use my flexible spending account debit card to purchase a FlexiSpot Standing desk?

FlexiSpot doesn’t support FSA credit card payment. Currently you would need to purchase your standing desk out of pocket, then submit a claim for reimbursement from your FSA administrator.

-Important note: Even when you use your FSA card, save all receipts. This is important should the eligibility of your purchase ever come into question.

 

What are other FSA-eligible products I can buy?

Reach out to your FSA administrator to further assist you with this matter. The contact number should be on the back of your FSA card. Some services are also FSA-eligible, such as acupuncture and chiropractor service.

 

How is a FlexiSpot Standing Desk good for your health?

The nation’s leading health experts agree that sitting too long at your desk is not only bad for your waistline, it’s harmful to your overall health. Several studies have linked a sedentary lifestyle to brain damage and an increased risk of developing Alzheimer’s disease, heart disease, diabetes, and even premature death. To counteract the unwanted side effects of sedentary living, experts recommend alternating between sitting and standing several times throughout the day.

FlexiSpot’s thoughtfully designed standing desks allow you to be more active while staying productive.  Our wide selection of sit-stand desk converters and height-adjustable desks put you in the most natural position to comfortably view and reach your monitor as well as your keyboard and mouse so you can work easily whether sitting or standing. Getting up and moving while you work also improves alertness, boosts your mood, and helps you stretch tired muscles that have been in the same position for too long.

Get help with desk bikes

  • What information is displayed on the LCD digital screen ?

The LCD display shows helpful performance stats such as your distance, calories burned, cycling duration, and speed while you exercise.

  • How big is the desk?

The desktop is 19.6” x 22.8”. The desk offers plenty of space to hold a laptop,tablet, cell phone , and even a cup of coffee!

  • I noticed the bike does not have pedal straps. Is it easy to pedal? Also, how sturdy is the desk?

You don’t need pedal straps since it’s not a spinning bike. The desk is incredibly sturdy. It doesn’t wiggle your computer while you ride. If you pedal at a consistent pace, you can actually type and cycle at the same time.

  • How heavy is it? I plan to move it to my basement or upstairs.

The package weight of this bike is 89 lbs and the bike weight is 76 lbs.

  • I am 6’6″. Will this accomodate my height?

Our recommended user height is between 5’1” and 6’2”. Unfortunately, the seat height would not work for you.

  • I weigh 260 lbs. Is there a weight limit? Would I be able to use this?

The weight capacity of this bike is 300 lbs.

  • Can you “coast” on this bike where the wheel continues to spin even after you stop cycling? Or, does the wheel stop instantly when you stop pedaling?

There is no coasting. When you stop, the wheel stops too.

  • It doesn’t look like it needs electricity, right?

Yes, that’s right. It doesn’t need electricity. It only uses 2 AA batteries to power  the LCD display (the small screen that displays the cycling duration, calories, and distance).

  • Do your knees hit the desk when you pedal? I understand it’s adjustable, but if the desk is too high it could make typing uncomfortable.

You can raise both the seat and the desktop to your comfort level. If you adjust both properly, you won’t hit your knees.

  • What is the weight capacity for the desktop on Deskcise Pro?

The weight capacity for the desktop on Deskcise Pro is 110 lbs.

  • How much floor space does this take up?

When the bike is fully extended, it takes up 0.5 sq.in.

  • If I use a laptop while biking, is the laptop screen noticeably wobbling?

No, it is not.

  • The inside length of my leg is 28 inches. Will this product work out for me?

Both the seat and desktop are adjustable, so it should not be a problem.

Get help with desk risers

  • Will it be hard to raise my FlexiSpot with all my equipment on top?

No, when nothing is on the desk, it only requires 3 lbs of pressure to raise it and 22 lbs of pressure to lower it. When the desk is loaded to its maximum capacity of 35 lbs, it requires 13 lbs of pressure to raise it and only 3 pounds of pressure to lower it.

No, they move simultaneously. There is about a 5.5″ gap between them.

 

  • Does the keyboard tray move in and out?

No, it does not move out and in. The keyboard tray is fixed when attached, but it can be removed. You can loosen the 4 knobs to remove the two brackets as well as the keyboard tray.

FlexiSpot standing desk converter warranty

FLEXISPOT LIMITED WARRANTY

This product has been manufactured and tested to the highest quality standards by FlexiSpot. This Limited Warranty offered by FlexiSpot covers defects in material or workmanship in new FlexiSpot products. This warranty extends to the original purchaser only and is non-transferable.  Only consumers purchasing FlexiSpot products from authorized FlexiSpot retailers or resellers may obtain coverage under our limited warranties.

What is covered? FlexiSpot warrants this product against defects in material or workmanship as follows:

FlexiSpot will replace at no charge to the consumer the defective parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If FlexiSpot is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, FlexiSpot may elect to refund the purchase price in exchange for the return of the product.

How Long Does The Coverage Last? Our warranty period begins on the documented date of purchase. Warranty periods for our products are as follows:

Sit-Stand Desktop Workstation: 5 years

What Our Warranty Does Not Cover? Our warranties do not cover any problem that is caused by:

A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.

B. Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.

C. Accessories, connected materials and products, or related products not manufactured by FlexiSpot.

Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

How to File a Claim? FlexiSpot will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your product and you follow proper return procedures. To request warranty service, you will need to contact customer service via email at contact@flexispot.com or toll free at 855-421-2808. You will have to provide the sales receipt or other evidence of the date and place of purchase.

REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. FLEXISPOT NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.

 

FLEXISPOT SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY).

 

How Does State Law Apply? The laws of the State of California USA, govern our warranties. It gives you specific legal rights, and you may also have other rights that vary from state to state. Our warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in our warranty statements may not apply.  You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you move forward with any further actions.

FlexiSpot standing desk converter installation

  • How to install FlexiSpot desk riser? Is FlexiSpot easy to set up?

Yes, FlexiSpot desk risers arrive almost fully assembled. All you need to do is attach the keyboard tray and you’re ready to work.

FlexiSpot standing desk converter troubleshooting

Before raising your FlexiSpot desk riser, push down slightly, then squeeze the handles on both sides and lift. If that doesn’t it cannot solve your problem, please check each of the parts listed below to see which is broken.

1) The gas spring mechanism is broken.

Solution: FlexiSpot will send you this replacement part to customer. First, check which side is broken, then create a Return Merchandise Authorization (RMA) order to receive a replacement in the mail.

2) Hydraulics no longer work. Need a replacement.

Solution: FlexiSpot will send you replacement gas springs and a quick how-to video that explains how to install them.

3) The lock mechanism does not work. The desk will not stay in a locked position.

Solution: Simply adjust the screws to fix this issue. Watch this video to see how.

Get help with height-adjustable desks

  • Are FlexiSpot height adjustable standing desks as sturdy as traditional desks?
Absolutely! Our height-adjustable standing desks feature thick steel that supports the desk’s maximum load capacity. Thanks to rigorous engineering, we have successfully minimized gaps and optimized the overlap between the casings. We also inserted high-quality glides to further enhance stability. Then, we added durable, high-quality feet beneath both legs. All of this ensures that our desks adjust smoothly and remain stable at every height level.

  • Will the desk move if I type hard on my computer?

No, it remains as sable as a traditional, non-adjustable desk.

  • Can I set the height to the level I want or is it preset?

Absolutely. You can use the programmable keypad on our electric height-adjustable desks to set your desired height level when sitting or standing. You can also use the Up & Down buttons to make changes to the height as desired.

  • What’s the height adjustment range for FlexiSpot standing desks?

We offer a wide selection of desks with varying height ranges to comfortably fit most users. Currently, people between 5’3″ and 6’5″ will find the height adjustment range on our desks perfectly suitable. We continually strive to expand our height ranges to accommodate people of all heights. Please refer to the “Specs/Assembly” section on each product page for specific height ranges.

  • What’s the sit-stand transition speed on your electric standing desks?

We offer three speed options, including 1″/s (Sanodesk, Rectangular E1), 1.26″/s (Rectangular E2) and 1.5″/s (Sanodesk Pro, Rectangular E5, L-Shaped). Take your pick!

  • How much weight can FlexiSpot’s standing desks hold?

We offer three different maximum weight capacity options for our electric standing desks: 275 lbs (L-Shaped), 220 lbs (Sanodesk Pro, Rectangular E5 & E2), and 154 lbs (Sanodesk, Rectangular E1). Our crank standing desk H1 holds up to 176 lbs.

  • Are FlexiSpot standing desks easy to set up?

Yes, while it varies from person to person, most people discover it takes them 30 minutes or less to set up a FlexiSpot standing desk. We take the guesswork out of assembly with detailed, user-friendly assembly instructions that help you set up the frame. Plus, we include all the hardware you need right in the box. Want even faster assembly? Try our Sanodesk Pro. It offers 5-minute assembly to save you even more time.

  • Are FlexiSpot standing desks loud?

Not at all. In fact, FlexiSpot standing desks meet the “silent zone” standard for environmental noise pollution. Our desks have a decibel range between 33 and 40 db in motion when there is nothing on the desktop. The range is between 34 and 45 db in motion when there is maximum weight loaded onto the desktop. As a point of reference, a conversation between two people is between 40 and 60 db.

  • How durable are FlexiSpot standing desks?

Our desks are built to last, and we have the durability tests to prove it. During our development and testing process, we raise and lower our desks more than 20,000 times with zero sign of breakdown. As an added bonus, we back our frames with a hassle-free 5-year warranty. Our electrical components come with a 3-year warranty.

  • What is the voltage on your electric standing desks? Do they work in countries with 220/240V?

Yes, the power supply is 100-240V AC, 50/60hz, 300W, Max 4,  so it will work in countries with 220/240V. However, to ensure the plug fits properly in international sockets, only use it with an international plug adapter.

  • What are the key differences between a manual and an electric height adjustable desk?

Both desks have their pros and cons. Your budget, office environment, and personal preferences will all play a part in deciding whether a manual or electric desk is best for you. Check out this comparison guidefor details.

  • What’s the difference between a 2-stage frame and a 3-stage frame?

A 3-stage frame offers a broader height adjustment range, 24.4″ at the lowest setting and 49.6″ at the highest, making it ideal for the shortest and tallest users. A 2-stage frame is perfect for most average height individuals with a height adjustment range of 27.9″ at the lowest setting and 47.6″ at the highest.

  • What’s the difference between a standard frame and an inverted frame?

The key difference is the aesthetic look. But also, Inverted frames are slightly taller.

  • What’s the difference between single motor and dual motor?

The key difference is adjustment speed. Dual-motor desks offer faster adjustment speeds than single-motor desks.

  • What’s the difference between SanoDesk and SanoDesk Pro?

There are 5 key differences: price, ease of installation, height-adjustment range, adjustment speed, and weight capacity. Sanodesk is the more affordable option of the two, while the more premium SanoDesk Pro offers a pre-assembled desktop, broader height-adjustment ranges, quicker adjustment speeds, and a heavier weight capacity.

  • Do your height adjustable standing desks come with casters so they can be moved around easily?

No, however, caster wheels can be added to your order for an additional cost.

  • Is the crank for model H2 removable?

Yes, it’s removable. Once you adjust the standing desk to the height you want, you can remove the crank anytime.

  • Does the desk frame come with a desktop?

Our flexible purchase options let you purchase the desk frame with or without the desktop.

  • What is the best way to clean my FlexiSpot standing desk?

To clean the desktop, wipe the surface using a warm, damp cloth. Make sure it’s completely dry before replacing any electronic equipment. Never use chemicals or harsh abrasives as they may damage the finish.

To clean the frame, dab a little rubbing alcohol onto a cotton cloth and carefully remove any dirt or debris.

  • Can the keypad be installed on either the left or the right side?

Yes

  • Can the L-shaped desk frame be installed with the L shape on either the right or  the left side?

Yes, the flexible design lets you install the L shape on either side.

FlexiSpot height adjustable desk warranty

FLEXISPOT LIMITED WARRANTY

This product has been manufactured and tested to the highest quality standards by FlexiSpot. This Limited Warranty offered by FlexiSpot covers defects in material or workmanship in new FlexiSpot products. This warranty extends to the original purchaser only and is non-transferable.  Only consumers purchasing FlexiSpot products from authorized FlexiSpot retailers or resellers may obtain coverage under our limited warranties.

What is covered? FlexiSpot warrants this product against defects in material or workmanship as follows:

FlexiSpot will replace at no charge to the consumer the defective parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If FlexiSpot is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, FlexiSpot may elect to refund the purchase price in exchange for the return of the product.

How Long Does The Coverage Last? Our warranty period begins on the documented date of purchase. Warranty periods for our products are as follows:

Height Adjustable Desk Frame: 5 years

Motor(s): 3 years

What Our Warranty Does Not Cover? Our warranties do not cover any problem that is caused by:

A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.

B. Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.

C. Accessories, connected materials and products, or related products not manufactured by FlexiSpot.

Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

How to File a Claim? FlexiSpot will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your product and you follow proper return procedures. To request warranty service, you will need to contact customer service via email at contact@flexispot.com or toll free at 510-257-6000. You will have to provide the sales receipt or other evidence of the date and place of purchase.

REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. FLEXISPOT NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.

 

FLEXISPOT SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY).

 

How Does State Law Apply? The laws of the State of California USA, govern our warranties. It gives you specific legal rights, and you may also have other rights that vary from state to state. Our warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in our warranty statements may not apply.  You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you move forward with any further actions.

FlexiSpot height adjustable desk troubleshooting

Error Code Troubleshooting for E2 Series

1 If the LED Display shows “E01”, please turn off the desk .

2 If the LED Display shows “E02”, please turn off the desk 25 minutes.

3 If the LED Display shows “E03” or “E04”, please check to see if the items on your desk exceed the maximum load capacity. If so, please lighten the load, then press and hold the “▼”button to reset. If the items on the desk do not exceed the maximum load capacity, please press the “▼” button to reset.

4 If the LED Display shows “E05”, ”E06” or “E10”, please check if the frame is stuck. If not, please press and hold the “▼”button to reset.

5 If the LED Display shows “E07” or ”E08”, please check to see if the cable and control box are properly connected. If not, please reconnect the two parts securely, then press and hold the “▼”button to reset.

6 If the LED Display shows “E09”, please check to see if the loading weight on both sides of the desk is too unbalanced. If so, distribute the load more evenly. If not, please press and hold the “▼”button to reset.

 

Note:

1 Reset process: press and hold the “▼” button until the desk reaches its lowest height, then wait until it rebounds to the lowest height (shown on display), which signals that the reset process is complete.

2 “”shown on the display means the desk needs to be reset. Follow the reset process above.

3  If another error code is displayed and the “▼” button does not work, please make sure there is no issue with the power cable. Then turn off the desk for at least 10 seconds. Then, restart it and follow the Reset Process as explained above.

4  Reset to factory settings:  Press and hold the “M” and “3” together for at least 3 seconds until the keypad buzzes twice. Then follow the Reset Process.

 

Error Code Troubleshooting for E4/E5 Series

1 If the LED Display shows “E01”, please turn off the desk for at least 13 minutes.

2 If the LED Display shows “E02”, please turn off the desk for at least 25 minutes.

3 If the LED Display shows “E03” or “E04”, please check to see if the items on your desk exceed the maximum load capacity. If so, please lighten the load, then press and hold the “▼”button to reset. If the items on the desk do not exceed the maximum load capacity, please press the “▼” button to reset.

4 If the LED Display shows “E05”, ”E06” or “E10”, please check to see if the frame is stuck. If not, please press and hold the “▼”button to reset.

5 If the LED Display shows “E07”, ”E08”, “E20”, ”E21”, “E22” or “E23”, please make sure the cables of the two motors and control box are properly connected. If not, please reconnect the two parts securely. Then, press and hold the “▼”button to reset.

6 If the LED Display shows “E09”, please check to see if the loading weight on both sides of the desk is too unbalanced. If so, distribute the load more evenly. If not, please press and hold the “▼”button to reset.

Notes:

1 Reset process: press and hold the “▼” button until the desk reaches its lowest height, then wait until it rebounds to the lowest height (shown on display), which signals the reset process is complete.

2 “”shown on the display means the desk needs to be reset. Follow the reset process above.

3  If another error code is displayed and the “▼” button does not work, please make sure there is no issue with the power cable. Then, turn off the desk for at least 10 seconds. Then, follow the Reset Process as explained above.

4  Reset to factory settings: Press and hold the “M” and “3” together for at least 3 seconds until the keypad buzzes twice. Then follow the Reset Process.

Ordering FAQ

  • Is this a secure website?

Yes, Flexispot.com is an SSL-certified website that provides an encrypted connection for sensitive data sent to and from the website such as your credit card number, name, address and other private information.  You can shop with confidence knowing our site’s security is independently verified by SiteLock and Entrust whose seals of approval are displayed on our website.

  • Can I cancel my order?

If you want to cancel your order, please email us at sales@igreen.my or call us at +6011 3886 6119(Working hours 9am-5pm) within 1 hour of placing the order. We will issue a full refund if the order is canceled and the product has not yet shipped. If 1 hour has passed, the order will be processed for shipping and on-time delivery, it can not be canceled then and will need to go through the Return Merchandise Authorization (RMA) process. We will deduct the cost of shipping from your refund. Should you choose to reject the delivery, we will deduct the initial shipping costs as well as the return shipping costs from your refund.

  • Will I receive a bill in the mail?

No, you will receive a copy of your order via email.

  • How do I return my order?

Please email us via sales@igreen.my or call us at +6011 3886 6119 about your return request. Be sure to include your order number and the reason for your return. A Return Merchandise Authorization (RMA) number is required for all returns. Returns are processed and credited within 7 to 10 days of receipt.

Returned Items: A 30-day, risk-free policy applies to all items.

All items must be returned in their original factory packaging and in “like new” condition. Items returned in other than “like new” condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing a refund.

All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.

Customers are responsible for shipping on items returned after the 30-day, money-back guarantee expires. Please let us know the tracking number of the shipment. If we offer a prepaid shipping label to you, the shipping costs will be deducted from your refund. If, however, your product arrived with defects or the wrong product was delivered, FlexiSpot will cover all return shipping fees.

Payment FAQ

  • How come this website won’t accept my credit card?

In the event your credit card is declined, a notice will appear on the screen indicating the reason the payment was rejected.

  • Can I finance my purchase?

Yes, at checkout, you have the option to pay using Affirm, which allows easy monthly payments over 3, 6, or 12 months. . The Affirm finance option is subject to credit check and approval. More details.

Customer support

  • What are your customer service hours?

FlexiSpot customer service can be reached at +6011 3886 6119 (Working hours 9am-5pm).

Shipping FAQs

  • After I submit my order, how soon will I receive the product?

If the item you order is in stock, and shipping to an address within California or Tennessee, it takes only 2 business days at most. If shipping to an address outside of those 2 states, it takes 2-5 business days. If the item is backordered, it will ship as soon as it is restocked according to the shipping schedule previously mentioned.

  • How can I track the status of my order?

A confirmation of your order, which contains a shipment tracking number, will be emailed to you the day the product ships. Follow the status of your shipment at FedEx.com.

You can also log in to our website, and go to DASHBOARD – ORDERS – TRACK ORDER to check the status of your order.

 

  • Can you ship to a PO Box?

We’re sorry, our shipping services require a physical address, so we are unable to fulfill orders to PO Boxes.

  • Can you ship to an APO/FPO address

Yes, we can. Contact FlexiSpot via email at sales@igreen.my for a shipping quote.