Shipping Policy

Congratulations! You found the perfect sit-stand desk for your home or office, and now you’re wondering how it will get from us to you – and, if you’ll have to come out of pocket for shipping. Here’s a quick overview of our shipping policies so you can know exactly what to expect.

Shipping & Handling

We proudly offer FREE shipping via our house team to Klang Valley, Kuala Lumpur for order above RM600. If you’re shipping to other West or East Malaysia, you will be charged the under third party logistic rate. For order shipping to any country other than the Malaysia, please give us a call at +603 6150 3119. The processing time for orders is the same day as you order. After that, delivery time within the Malaysia is 3-14 business days (not include back order product). Shipping to P.O. Boxes is NOT available. Shipping to APO/FPO and International addresses are not currently available as a standard option. Please call or e-mail for the status and charges for your specific location. Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we unfortunately have no control over, your delivery may be delayed. We appreciate your patience in those instances.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Tracking Your Order

You should receive an email with your shipment notification and tracking information shortly after we ship out your order.

Backordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

Delivery with Installation

Certain FlexiSpot products are eligible for our premium delivery services (within Klang Valley only), including all the height adjustable standing desks and desktops.

Room Delivery within Klang Valley only

Eligible Items: Please call us at +603 6150 3119 for assistance if you buy height adjustable standing desks and want them to be delivered to your room.

Delivery Time: 3-14 business days to most areas.

Delivery Location: A team will unload your shipment from the truck and transport it to the room of your choice at the delivery location. There is a 2-floor maximum on stairways. Otherwise, deliveries can be made to any floor with direct access to an appropriately sized elevator.

Scheduling Required: Once your item(s) arrive at the local terminal, the delivery company will call you to set up a date and a 4-hour appointment window. The driver will then call you 30 minutes prior to delivery.

Signature Required: Someone must be present to accept the delivery and sign for it. Otherwise, the item(s) will not be unloaded from the truck.

Available in the Klang Valley only.

Tips:

Shipping times are estimated and not guaranteed – delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We’ll always do everything we can to make sure your order gets to you as quickly as possible.

If you have any questions about shipping, please give us a call at +603 6150 3119

No Shipping Days

FlexiSpot will be closed the following days on Satuday, Sunday and Malaysia Calendar Public Holiday. No orders will ship these days, but you can still order through the website as usual.

Didn’t find the shipping information you were looking for? Just give us a call at at +603 6150 3119 and we will be happy to assist you.