Flexispot would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the order has been placed unless the product is faulty or defective.
Because of the nature of our product, we can accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product.
On the rare occasion that your package/product arrives with signs of loss or damage. We strongly recommend checking the parcel properly while the courier is still present. If the items were damaged, please snap a clear photo of the damage part, consignment note, and overall packaging and email us at firstname.lastname@example.org for further instructions.
Only products purchased on Flexispot.my may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept used product for refund or exchange, unless the product found defective or damage after assemble. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit. Costs to return items to Flexispot MY are the responsibility of the customer.
General information for all returns:
1. All returned items must be un-open as they were originally received. Items returned in other than “like new” condition will not eligible for return and refund.
2. You will be responsible for shipping the products to the return address provided with the RMA number that we issue you.
3. Returned items are subject to inspection prior to issuing a refund.
4. A refund will be issued within 12 working days once the item has been inspected, which may take 30 days days to be processed by your credit card provider.
5. We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.
6. Orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.
What’s Not Returnable / Refundable? (*)
1. Bulk orders of more than three items – We do not accept returns on bulk orders. For this reason, we suggest that you order just one item to test before placing an order for more than three of any one item.
2. Special Order items (Items that are made to order).
3. The paid shipping amount.
4. Clearance and re-sale products with original package.
5. No installation services will be refunded for a return, and disassembly is not a service that we provide